Freephone
3 found
0800 438 767 (SORT MONEY) Retirement Commission - Sorted booklets
This number is for Sorted booklet requests only. The Retirement Commission was established by the...more0800 805 950 The Banking Ombudsman
For enquiries about making a complaint about banking services. The Banking Ombudsman deals with...more0800 888 202 Insurance & Savings Ombudsman
For callers outside Wellington, register a complaint against an insurance/savings company. The ...moreAll resources
6 found
Banking Ombudsman - frequently asked questions
How the Ombudsman can help, making a complaint to the Ombudsman, and the decision making process
Contact:
Banking Ombudsman, Office of the
Found In:
Finance > Banking
Languages: ENGLISH, MAORI, SAMOAN, KOREAN, CHINESE
Format: Fact Sheet
Banking Ombudsman - how we can help you
What the Banking Ombudsman can and can't do for you
Contact:
Banking Ombudsman, Office of the
Found In:
Finance > Banking
Languages: ENGLISH, MAORI, SAMOAN, KOREAN, CHINESE
Format: Fact Sheet
Financial Services Federation Inc
The Financial Services Federation is a voluntary industry body. Membership of the Federation includes building societies, major finance companies, the PSIS and other non-banking financial intermediaries. Adherence to a Code of Conduct is a condition of membership of the Federation. The Federation does not investigate complaints itself but will intervene to ensure complaints against its members are investigated and acted upon.
Click http://www.fsf.org.nz/all_members.html">HERE to see the list of FSF members. Companies not appearing on this list are not members of the FSF.
In the first instance, you should try and sort out your complaint with the company concerned. If you are not satisfied, you can take your complaint to the Federation. Complaints should be addressed to the Federation's Executive Director at the address shown above. The Federation will refer the matter to the chief executive of the company for investigation and action. The chief executive is required to advise the Federation of the outcome of the investigation.
Contact:
0800 & 0508 Freephone Numbers
Found In:
Finance
Format: Website
How to make a complaint about a bank
The process for making a complaint
Contact:
Banking Ombudsman, Office of the
Found In:
Finance > Banking
Format: Fact Sheet
Letters about banking (Oct 2007)
Draft letters to use as a guide when you need to put your banking complaint in writing.
Contact:
Consumers' Institute
Found In:
Finance > Banking
Format: Website
Not transferable cheques
The rules about crossing a cheque, and what they mean for you
Contact:
New Zealand Bankers' Association
Found In:
Finance > Banking
Format: Fact Sheet
Cost: nil