Freephone
3 found
0800 438 767 (SORT MONEY) Retirement Commission - Sorted booklets
This number is for Sorted booklet requests only. The Retirement Commission was established by the...more0800 805 950 The Banking Ombudsman
For enquiries about making a complaint about banking services. The Banking Ombudsman deals with...more0800 888 202 Insurance & Savings Ombudsman
For callers outside Wellington, register a complaint against an insurance/savings company. The ...moreAll resources
11 found
Can we help you with your insurance or savings complaint? (Apr 2009)
Explains the kinds of complaints the Insurance & Savings Ombudsman can deal with and how to make a complaint.
Contact:
Insurance & Savings Ombudsman
Found In:
Dispute Resolution
Format: Brochure
Financial Services Federation Inc
The Financial Services Federation is a voluntary industry body. Membership of the Federation includes building societies, major finance companies, the PSIS and other non-banking financial intermediaries. Adherence to a Code of Conduct is a condition of membership of the Federation. The Federation does not investigate complaints itself but will intervene to ensure complaints against its members are investigated and acted upon.
Click http://www.fsf.org.nz/all_members.html">HERE to see the list of FSF members. Companies not appearing on this list are not members of the FSF.
In the first instance, you should try and sort out your complaint with the company concerned. If you are not satisfied, you can take your complaint to the Federation. Complaints should be addressed to the Federation's Executive Director at the address shown above. The Federation will refer the matter to the chief executive of the company for investigation and action. The chief executive is required to advise the Federation of the outcome of the investigation.
Contact:
0800 & 0508 Freephone Numbers
Found In:
Finance
Format: Website
Insurance & Savings Ombudsman: Casebook (2003)
Includes comprehensive case summaries of all complaints considered by the ISO Office. Order @ iombudsman.org.nz
Contact:
Insurance & Savings Ombudsman
Found In:
Finance > Insurance
Format: Book, CD-ROM
Cost: $50
Insurance & Savings Ombudsman: Terms of Reference
Guidelines available online. Covers the role, powers, procedure, resolution, and appeals of the Ombudsman's decisions. The Ombudsman is an independent and impartial dispute resolution service available to any policy holder or customer with a complaint about his or her insurance or savings company. This service is free and no lawyer is needed. A complaint may be taken to court by a policy holder if he or she is not happy with the decision. Insurance and savings companies may not proceed to court.
Contact:
Insurance & Savings Ombudsman
Found In:
Dispute Resolution
Format: Document
Kiwisaver guide
A guide to how the scheme works, what happens to your money, and whether or not KiwiSaver may be right for you.
Contact:
Consumers' Institute
Found In:
Finance > Saving & Investments
Format: Website
Older people and money
Looking after your finances in old age
Contact:
Age Concern
Found In:
Older People > Retirement Planning
Format: Website
Cost: nil
Paying your adviser (2007)
How investment advisers are paid, and the impact that can have on the advice you're getting
Contact:
Retirement Commission
Found In:
Finance > Saving & Investments
Format: Brochure
Public Trust Investment Funds (2002)
Detailed outline of the types of funds available, rules and regulations, payment schedules and charges. Details of fund management, application forms and contact details for all Public Trust offices included.
Contact:
Public Trust
Found In:
Finance > Saving & Investments
Format: Booklet
Saving and Investing (2002)
A general introduction to investing and the risks and returns involved. Useful explanatory diagrams. Clear explanation of Public Trust investments.
Contact:
Public Trust
Found In:
Finance > Saving & Investments
Format: Booklet
http://www.iombudsman.org.nz
This independent and impartial service investigates complaints against participating insurance and savings companies. The service is free, no lawyer is needed. It is available for any policy holder or customer in a dispute with his or her insurance or savings company about personal or domestic insurance or savings services. If you are unhappy with the decision of the Insurance & Savings Ombudsman you can take the complaint to court. The insurance or savings company cannot do so.
Contact:
Insurance & Savings Ombudsman
Found In:
Dispute Resolution
Format: Website